Student Success Tutor

ABOUT NCG HE CENTRE

The NCG Higher Education Centre is part of NCG, one of the UK’s largest and most inclusive education groups.

Based in Canary Wharf - London, the Centre delivers a range of higher education programmes designed to equip students with the necessary skills, knowledge and confidence to succeed in their chosen careers.

Our mission is to make higher education accessible, flexible and relevant, while fostering academic excellence and professional growth within a supportive, diverse learning community.

PURPOSE OF THE ROLE

The Student Success Tutor provides targeted academic guidance to a designated cohort of students, with a strong focus on supporting continuation, progression, and positive student outcomes. The role involves responding to academic queries, proactively identifying barriers to engagement or achievement, and arranging timely one-to-one interventions to address academic or pastoral concerns. Student Success Tutors play a key role in enhancing student retention by ensuring that students are effectively supported and signposted to appropriate academic and wellbeing services throughout their studies.

EMPLOYEE BENEFITS

NCG HE Centre is a great place to work, with a whole host of benefits such as:

• Flexible Working
• Student Discounts
• NEST Pension Schemes
• Gym Membership Discounts
• Retail, Cinema and Grocery Discounts
• Investing and Savings Opportunities
• Financial Wellbeing Education & Debt Advice

NCG VALUES

Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.

• Being both inclusive and diverse
• Trusting and respecting our communities
• Taking ownership whilst working collaboratively
• Inspiring excellence and curiosity