Head of Community Engagement

The Post

The Head of Community Engagement is responsible for fostering a safe, supportive, and positive campus and living environment for all students, staff, and visitors. The post holder provides strategic and operational leadership across campus community experience, residence life engagement, welfare support, behaviour management, security operations, and 24/7 campus response.

The role ensures that campus operations run smoothly and that the wellbeing, safety, and sense of belonging of students, staff and guests is central to service delivery. The post holder leads the campus Residence Life and Campus Support Teams including Security, Night Management and Portering teams, and works closely with partners across the institution to ensure early intervention, pro-active support and consistent responses to student conduct, safety concerns, and occupancy-related issues.

Description of Duties

Leadership and Service Management

• Provide strategic leadership for community experience, residence life, security and campus operations across the estate
• Lead, manage and develop the Residence Life Manager and Night Operations Manager, ensuring strong communication, accountability and performance standards 

Community Development & Residence Life

• Oversee the development and delivery of the Residence Life programme, ensuring it supports wellbeing, academic transition, community cohesion and belonging
• Lead early intervention, pastoral support and proactive welfare engagement across residences 

Campus Safety & Operational Planning

• Oversee security and campus support operations, ensuring a welcoming, responsive and proactive approach is taken to customer service and incident response
• Lead on SafeZone and related security technologies/platforms 

Essential Criteria

• Degree-level qualification or equivalent experience
• Strong understanding of safeguarding, welfare support, risk management and incident response
• Significant leadership experience in student accommodation, residential life, campus operations, security or comparable environment 

For further information, including a full description of duties, essential criteria and details on how to apply, please click on the apply button above.

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