IT Training and Development Officer

At Birmingham City University (BCU), we’re proud to be a large, dynamic institution with a strong commitment to innovation, digital transformation, and student success. We are now seeking an enthusiastic and creative IT Training and Development Officer to join our IT Department and play a key role in shaping the digital capability of our staff and students.

As part of our IT Training Team, you will support the delivery of BCU’s IT Training Strategy and contribute to the success of the IT Academy for students and graduates. You’ll design and deliver high-quality, engaging learning experiences that enhance digital literacy and build essential business and technical skills across the University. A key focus of this role will be training and supporting staff and students in the use of our core student systems, including:

• Student Records System (SITS)
• Timetabling
• Placements
• Apprenticeships

You’ll develop an in-depth understanding of these systems and processes to ensure training is practical, relevant, and impactful.

In this role, you will deliver engaging training sessions using a variety of methods, including eLearning, virtual classrooms, peer-assisted learning, simulations, and self-assessment tools. You will support and respond to staff and student queries via the IT Service Desk, while designing and developing high-quality digital learning content such as video materials and online resources. You will maintain and enhance the University’s published training portfolio and training records, as well as deliver IT staff inductions. The role also involves evaluating and continuously improving training content and delivery methods, contributing to IT project implementations through effective training planning, supporting mentoring initiatives within the IT Academy, and exploring innovative approaches to digital learning with recommendations for ongoing improvement.

We’re looking for someone who is passionate about learning and development, digitally confident, and able to inspire others. The ideal candidate will hold a bachelor’s degree or a relevant professional qualification and have experience supporting teaching, instruction, or training activities. You will bring strong working knowledge of Adobe Creative Cloud and Microsoft Office applications, along with excellent communication skills and the ability to engage, influence, and enthuse diverse audiences. Experience in designing and delivering effective learning and development content is essential, as is knowledge of information-gathering methods and evaluation techniques. You will also demonstrate the ability to manage your time effectively and deliver high-quality presentations.

At BCU, you’ll be part of a supportive and innovative environment where your ideas are valued. This is an opportunity to make a tangible impact on the digital confidence and capability of a diverse university community while developing your own professional expertise. We offer a generous pension scheme and annual leave entitlement (40 days including statutory holidays), family‑friendly policies, and state‑of‑the‑art campus facilities. We also operate a hybrid working model, allowing staff to balance on‑site engagement with remote working where appropriate.

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

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