Nexus Coordinator

Are you experienced with direct customer support? Are you highly organised and able to manage your own workload? If so this may be the role for you.

The Student Life Directorate are looking for a Nexus Coordinator to support, oversee and enable the Nexus student information team to provide an approachable, knowledgeable reception and enquiry service for students. The role holder is required to undertake a range of administrative responsibilities to ensure the delivery of an efficient front-facing service for students and staff wishing to access information and signposting to relevant resources, services and support.  

This role is full time ongoing position but will require some occasional weekend work at certain busy points in the Academic Calendar. This will be discussed within the interview process as to what this looks like through out the year.

As Nexus Coordinator you can expect to be involved in:

• Providing effective supervision, guidance and coordination for the Nexus Administrators which includes, managing staff rotas to ensure a range of facilities and reception enquiry services are covered throughout core hours and occasionally extended hours including weekends.
• Providing in-person cover at ‘Nexus’ information desks on the Canterbury campus and occasionally at the Medway campus to ensure that enquires are handled in a timely and approachable way and any issues students face are resolved in a professional manner, with sensitivity and consideration of confidentiality and appropriate escalation.
• Signposting students to relevant specialist services across the University of Kent and available online/digital resources, and triage student and staff visits to student-facing teams co-located with Nexus as appropriate. 
• Providing general administrative support to facilitate the smooth running of the department including maintaining the Nexus spaces, monitoring and triaging relevant email inboxes, assisting with update and production of content for webpages, digital screens, print material, etc and ensuring notice boards are kept up to date.  

What will you bring to the role?

• Educated to GCSE English and Maths at grade C or equivalent. 
• Experience providing a direct customer support service with contact via email, phone and face-to-face. 
• Proactive and self-motivated, with ability to work independently within managerial direction as well as collaboratively as part of a team. 
• Highly organised with the ability to manage own workload, prioritise work (self and others), meet changing demands and deliver to deadlines in a pressured environment.  
• Experience to supervise, provide guidance and motivate staff.  

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number SL-030-26.

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