Operations Officer

If you are a detail-oriented and proactive person who is committed to delivering outstanding customer service, then this role offers the chance to take ownership of key operational processes within a specialist awarding organisation at University of the Arts London (UAL).

UAL Awarding Body is a specialist art, design and creative industries awarding organisation, owned by and based within UAL. We design and award qualifications that empower educators and inspire students to reach their full potential across the creative industries. 

As Operations Officer, you will play a central role in ensuring the smooth and effective running of the Awarding Body’s operations throughout the annual cycle. You will administer core systems and processes, providing high-quality service, guidance and correspondence to both internal and external stakeholders on operational processes. Your work will include accurate processing of registrations, results, certification and reports, alongside maintaining qualification, centre and student data within our Learner Management System and External Assessment platforms. 

You will also coordinate and manage Contact Point 1, 2 and 3 events and External Assessment activity, including setting up and updating events, allocating contacts, recording and reporting on data and supporting Senior External Moderators and Chief Examiners with operational queries. Working closely with Quality Officers, you will help ensure that all processes remain compliant with regulatory requirements set by Ofqual, CCEA and Qualification Wales.

About you

Educated to A Level standard or equivalent, you will bring substantial administrative experience, including data entry, database maintenance, minute-taking and data analysis. 

You will be confident working independently on both short and medium-term projects, managing your workload effectively while maintaining excellent attention to detail. Strong working knowledge of Microsoft Office applications, SharePoint and databases is essential, alongside an understanding of UAL Awarding Body qualifications and a genuine passion for arts and education.

If you have any general questions or have accessibility needs, please contact AGstaffrecruitment@arts.ac.uk

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

For further details and to apply please click the apply button.

Closing date: 23 March 2026 23:55. 

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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