School Student Experience Officer

About the Role
The post-holder will assist with providing a high standard of student support to all taught programme students. They are responsible for ensuring effective and efficient delivery of services to staff and students whilst improving the overall student experience. They are also responsible for the planning and implementation of Welcome Week and the Student Handbook, as well as leading on Student Support initiatives and provisions.

About You
The successful candidate will be Educated to degree level in a relevant field or have the equivalent experience. They will have significant experience of working in Higher Education specifically within an administrative department for teaching and learning. They will have experience of dealing effectively with people face-to-face with a customer-oriented approach, and they will have thorough knowledge of and adherence to academic regulations pertaining to extenuating circumstances and understanding of the work practices, processes and procedures relevant to student support.

About the School/Department/Institute/Project
The Queen Mary School of Law is one of five schools in the Faculty of Humanities and Social Sciences. The School is made up of two organisational units: the Department of Law and the Centre for Commercial Law Studies (CCLS). Established in 1965, the Department of Law has a well-established reputation for innovative research in law, legal practice and theory. Key research areas include jurisprudence, human rights, state crime, law and globalisation, immigration, policing and criminal justice, labour law, environmental law and climate justice, private law, and law and social theory.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.

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