Sports Centre Receptionist

Interview Date: To be confirmed

The University Of Nottingham Sport is currently undergoing an ambitious change and investment programme to further support our vision to deliver an outstanding student sporting offer and establish the University as the first choice for students wishing to combine a top-quality education with an outstanding sporting experience.

There is one permanent full-time position of 36.25 hours per week, currently available at the David Ross Sports Village, as part of the front house team.

Working a four-weekly rota, including evening and weekend working. Shifts are in line with operational need between the facility opening hours of 6.15am -11pm, seven days a week.

Roles and responsibilities will include taking bookings by telephone or in person, collection and reconciliation of monies on reception whilst on duty, dealing with enquiries, directing users, issuing hire equipment, dealing with membership enquiries and issuing membership cards. Checking the validity of users and dealing with lost property.

Candidates should have an excellent telephone manner and have the ability to work calmly and professionally when under pressure. Previous experience of working in a similar customer-focused role is essential, together with evidence of managing cash-handling/reconciliation processes. 

Previous experience working with computer-booking systems would be desirable.

The role is key to ensuring a first class and seamless experience for our student, staff, alumni and public members. Excellent communication and customer care skills, together with a pro-active approach to tasks and attention to detail are therefore essential.

What we offer:

• A friendly, diverse, and supportive working environment
• Our reward scheme grants bonuses of numerous values for excellent work
• We are committed to staff development through the provision of training, continued support, and career progression opportunities
• You will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more. To find out more about what we can offer you, follow the link to our benefits website

Further information is available in the role profile. To apply for this vacancy please click ‘Apply ' above to complete your details. Please inform in your application if you prefer the full time or the part-time position. 

Please contact (Julie Bonser) (Julie.bonser@nottingham.ac.uk) if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.

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