Secretary of the Examination Access and Mitigation Committee

We are looking for a permanent Secretary of the Examination Access and Mitigation Committee (EAMC). This Committee undertakes business throughout the year, but with a high volume of cases over the summer. During the rest of the year the role holder will also provide high-level administrative support across Education Services including in relation to complex administrative functions, cross-service initiatives and improvements.

Applications to undertake this role at 0.8FTE will also be considered.

The Secretary of the Examination Access and Mitigation Committee (EAMC) supports the Committee to consider applications for students impacted by illness or grave cause in relation to assessments, or those who require reasonable adjustments for assessments. The EAMC is required to maintain the academic standards of the University, while providing sufficient remedies for those applications that meet the relevant criteria. The Secretary supports the work of the Committee to ensure that decisions take into account relevant internal and external regulations and guidance and are communicated to stakeholders with clarity and sensitivity.  

The role holder engages with Colleges, departments and central University staff as a source of expertise, overseeing a critical service for students. The Secretary is responsible for ensuring guidance and information is clear and that stakeholders remain informed and for decisions made under delegated authority, triaging cases as appropriate, including declining applications where certain criteria have not been met relating to timeframes. The Secretary provides annual reporting; as well as ensuring the procedures and guidance are reviewed, updated and fit for purpose.

The secondary element of this role provides high-level administrative support across Education Services. The post holder will work closely with the Education Services' Senior Leadership Team to help deliver priority work, which may involve complex administrative functions, contributing to policy development through research and drafting, supporting the planning and implementation of cross-service initiatives, and coordinating institutional reporting. In addition, the role may offer senior-level administrative cover for teams within Education Services during periods of extended staff absence or while vacancies are being filled.

The role holder will have proven experience of working in a case handler role in a higher education, customer service or legal environment; and experience of operating with a regulations or compliance framework, either within the HE sector or a comparable sector. In addition, you will have a developed ability to work independently, be able to prioritise and self-manage a varied workload. You will have excellent communication skills that can be changed for different audiences, presenting complex information in a succinct and understandable format. You will have the ability to deal with people with diplomacy and tact, and to respect strict confidentiality; awareness and sensitivity to risk and its management; an understanding of the legal principles and dimensions associated with the EAMC processes. Excellent accuracy and attention to detail is fundamental, in addition to being able to remain calm and patient when under pressure or handling difficult individuals. 

When applying, please upload your CV and cover letter which clearly sets out how you meet the criteria listed in the person specification of the Further Particulars (the knowledge, skills, and experience required for the role) along with relevant examples. Candidates will be shortlisted and invited to interview based upon these criteria

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

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