Administration and Systems Officer - E and FM Helpdesk

Office Based, Loughborough
Starting Salary £26,527 followed by yearly increment.

Join us and be part of a vibrant community at Loughborough University.

Here’s more about the role and what we’re looking for:
You will be joining the Helpdesk team who are centrally based on our Loughborough campus within the Maintenance Yard. The team provide support to colleagues sitewide by supporting the management of reactive and maintenance tasks that appear throughout the working day all across our large campus.

We are looking for a highly professional and friendly individual who will be confident to take on the shared responsibility of providing day to day support within the Helpdesk.

You will be a people person, who is happy to communicate via phone and email and be confident to work alongside our Archibus system to allocate maintenance tasks across our multi skilled trades teams.

Key Requirements:

• Previous experience of working in an administrative role.
• Competent IT skills including excellent use of Microsoft Office and Outlook.
• Excellent written and verbal communication skills.
• Previous relevant experience of working in a busy customer focused office environment.
• Highly professional and flexible with excellent interpersonal skills.
• Experience of establishing and maintaining accurate electronic records.

Our Benefits
At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:

Time off - generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.

Where you work - access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park.

Financial Wellbeing - competitive pay, two excellent pension schemes, and everyday savings opportunities.

Support for you and those close to you - through our range of life event leave policies as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options.

Health and Wellbeing - discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support.

Travel and sustainability - access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting.

Discover more about the full range of rewards and benefits at Loughborough University.

Why should you apply?

With huge amount of variety in the role, there is an opportunity for you to develop and continually grow. If this role sound of interest, we’d love to hear from you. Informal enquiries should be directed to Karen Daniels via email; k.l.daniels@lboro.ac.uk.

For more information refer to the Job Description and Person Specification.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are any additional adjustments, you’d like to request please contact f.m.admin@mailbox.lboro.ac.uk. We also offer reasonable adjustments on the job.

We can only accept applications via our recruitment portal (available on our website, accessed by the 'Apply' button).

Closing Date: 12th April 2026.

Interview Date: 20th April 2026.

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