Collections & Recovery Coordinator

We are seeking a Collection & Recovery Coordinator to join our Collection & Recovery team on a fixed‑term basis at Manchester Met.

About us:
You'll be part of the Collection & Recovery team within Financial Control, working collaboratively with colleagues across Finance, Student Services and the wider University.

The team is committed to delivering a professional, customer‑focused service while balancing financial responsibility with fairness, care and clear communication.

About the role:
This role encompasses activities across the entire collection and debt recovery cycle, incorporating Credit Control and Legal Recovery activities within a multi‑service environment. You'll work to agreed departmental and individual collection targets, supporting the University to recover income fairly, proportionately and in line with defined legal frameworks.

You'll manage a caseload of overdue debts and undertake activities that include recovery through court processes, taking responsibility for both standard and specialist collection activities. Alongside this, you'll support the University's drive for first‑point‑of‑contact resolution, sharing expertise, and acting as a single point of contact for face‑to‑face engagement with students who have enquiries relating to fees and debts owed to the University.

The role also provides support to the Senior Finance Service Advisor, helping to manage key credit control workflows and timelines, and supporting the way the University communicates with students, sponsors and commercial customers throughout the recovery process.

For further information on the role please find the job description on the university's website, accessed by the 'Apply' button.

About you:
We're looking for someone who is:

• Confident, resilient and organised.
• Comfortable managing sensitive conversations, applying legal and procedural knowledge appropriately.
• Able to demonstrate experience of working in a finance, credit control, legal recovery or similar environment.
• Can work to targets while maintaining a strong focus on customer care and professionalism.

If this sounds like you, then we'd love to hear from you! For further information on the desirable and essential criteria please see the job description.

Find out more:
If you would like further information about the role, please contact Collections Team Leader, Lucy Atkinson at lucy.atkinson@mmu.ac.uk.

To apply:
If you would like to apply, please review the essential criteria in the job description and submit a CV & Cover Letter (Max. 2 Pages) demonstrating how you meet the requirements of the role.

Further information:
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the Job Description for that vacancy.

Fixed Term: July 2027