Senior Credit Controller

About us

King’s College London’s Finance Department is seeking a Senior Credit Controller to join the Credit Control team within the Finance, Procurement, Strategic Planning and Analytics (FPSPA) Directorate.

The team manages the invoicing and collection of over £750 million annually in tuition fees, residences and commercial income from students, sponsors, embassies, the Student Loans Company and other customers. This role is central to ensuring effective debt recovery and supporting the university’s financial sustainability.

About the role

Reporting to the Section Supervisor, you will manage outstanding debt in line with university credit policy while supporting the efficient operation of the Credit Control function.

• Key responsibilities include:
• Monitoring overdue accounts and recovering outstanding balances in accordance with policy.
• Producing accurate reports on debt position, risks and recovery activity.
• Managing high volumes of calls and emails from students, sponsors and stakeholders, ensuring service level agreements are met.
• Assessing and agreeing payment plans, monitoring compliance and escalating where required.
• Recommending next steps for unresolved accounts, including referral to external agencies.
• Resolving complex queries in collaboration with internal teams and external stakeholders.
• Processing overpayments and refunds in line with financial controls, anti-fraud and anti-money laundering regulations.
• Acting as an escalation point for complex cases, applying strong analytical skills and attention to detail.
• Contributing to process improvements and maintaining accurate documentation.

During quieter periods in the fee cycle, you may support RMID Pre-Award, Post-Award and Credit Control activities as required. The role may include additional duties appropriate to the grade.

• Relevant Qualification or Experience: Holds a degree or a recognised financial qualification (e.g., CICM, AAT, ACCA), or equivalent practical experience in a finance or credit control role.
• Debt Management Experience: Minimum of 12 months’ experience handling complex debt-related queries, demonstrating efficiency in managing high volumes within strict deadlines.
• Proven Success in Debt Collection: Track record of achieving positive results in high-volume debt collection, including effective recovery strategies and maintaining customer relationships.
• Strong Organisational & Time Management Skills: Able to prioritise and manage workload independently, handle tight deadlines, and process high volumes of inquiries with accuracy and efficiency.
• Numeracy & Advanced IT Skills: High level of numerical accuracy and confidence using Excel (including pivot tables, VLOOKUP, and data analysis tools), with general proficiency in standard office software.
• Attention to Detail and Professionalism: Demonstrates a meticulous and professional approach, ensuring high standards of accuracy, autonomy in task management, and consistent quality of work.
• Effective Communication and Autonomy: Able to work independently and communicate clearly with internal and external stakeholders, translating complex information into clear, accessible language.
• Solution-Focused and Improvement-Minded: Positive attitude with a commitment to continuous improvement, actively contributing to process and system enhancements across the team.

Desirable criteria

Higher Education Experience: Experience in a university or academic setting, with knowledge of tuition fee structures, academic cycles, and student/sponsor debt processes.

Student and Finance Systems: Familiarity with SITS or SAM for student records, and Unit4 ERP (Agresso) for finance and reporting functions.

Financial Compliance Knowledge: Understanding of financial controls, anti-fraud regulations (e.g. Money Laundering, Proceeds of Crime Act), and risk awareness in financial operations.

Data Protection Awareness: Knowledge of GDPR and data protection principles, particularly in handling financial and personal data securely.

Applicants should submit a CV and supporting statement addressing the essential criteria. We may use desirable criteria for shortlisting and reserve the right to close the advert early.

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