IT and AV Support Officer

At Oxford Brookes University, we take immense pride in the outstanding experience we offer our staff. You’ll become part of a welcoming, professional community where every individual is valued and recognised as integral to our collective success. 

About the role:

As IT and AV Support Officer you will be responsible for day-to-day delivery of front-line exemplary customer services supporting the implementation and delivery of all University IT services, systems and solutions. You will be working in an ITIL aligned organisation as part of the Service Desk across different University locations. As part of the Customer Services Team, you will be joining a large, busy team that plays a key part in our wider IT department and within the University.

IT Services at Oxford Brookes University is a modern, service-orientated environment that is constantly embracing change. You will be joining the team at an exciting time and will be contributing to the 'cloud-first' strategy to transform university life through the use of digital technologies and services, as well as delivering excellent customer service. In return you will have development opportunities both professionally and personally as you become an important member of the wider team.

About you:

We know that sometimes people can be put off applying for a job, but we realise the ‘perfect candidate’ doesn’t exist. So, if you are excited about working for us, and think you can do most of what we are looking for, go ahead and apply. You could be exactly what we need.

• You will proactively identify opportunities for new services and service integration into front line services.
• You have experience in providing a high standard of effective and professional customer service at all times.
• You have an understanding of setting up, installing, configuring and upgrading computer and AV hardware, software and peripherals including ‘pooled rooms’, laboratories, staff ‘PC’s and printers.

Specifically this role will be joining the Asset and Configuration team, this position will be directly supporting our refresh of hardware assets across the organisation, focusing on agile work spaces.

Working Arrangements:

We support hybrid working. While our team is based at the Headington Campus in Oxford, we are happy to explore flexible arrangements that balance remote work with time spent on campus to foster team engagement and collaboration. There is an expectation to be on campus at least four days per week; this will fluctuate depending on operational needs. 

Benefits:

As one of the largest employers in Oxford, we pride ourselves on the great experience we offer our staff. You’ll join a friendly, professional environment where every member of staff is recognised as important to the success of Oxford Brookes University.

As part of the application process all applicants are required to complete our online application form by clicking on the “Apply for Job” button on the Oxford Brookes vacancy page. You will be routed to this when you click on the above “Apply” button.

Equality, Diversity and Inclusion:

Inclusivity is one of our five guiding principles at Oxford Brookes. We are committed to creating an environment where everyone is celebrated, valued, and given equal opportunities. We encourage applications from all suitably qualified candidates who share our values, regardless of background. 

For an informal discussion with a recruiting manager, please contact the ITS/ASA operations team at: its-asaoperations@brookes.ac.uk. 

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