Alumni Services Assistant

Location: White City (MediaWorks) – hybrid

About the role:

Are you passionate about customer service, community engagement and building meaningful connections? Imperial is seeking an enthusiastic and people-focused Alumni Services Assistant to join our vibrant Alumni Engagement team, where you will play a central role in supporting a global community of more than 275,000 alumni.

As the first point of contact for alumni around the world, you will deliver a high-quality service across in-person interactions and digital platforms, helping alumni stay connected with Imperial and one another.

What you would be doing:

You will be a key member of the Alumni Engagement team, acting as the first point of contact for alumni enquiries and requests and providing a welcoming, responsive and professional service at all times. You will support alumni to access services, opportunities and benefits, while helping to strengthen their connection with Imperial.

You will work collaboratively with colleagues across the Advancement Division to ensure enquiries are handled effectively and that alumni receive accurate, timely and high-quality support. In this varied role, you will contribute to the delivery of services and engagement activity that helps maintain Imperial’s excellent relationship with its global alumni community.

What we are looking for:

• A strong commitment to delivering excellent customer service
• Experience of building positive and effective working relationships
• Excellent interpersonal and communication skills, with confidence engaging with a wide range of people
• Strong organisational skills and the ability to manage a varied workload effectively
• A collaborative approach and the ability to work well as part of a team
• A proactive, flexible and adaptable attitude
• A can-do approach and a commitment to delivering positive outcomes

What we can offer you:

• The opportunity to contribute to the success of a world-leading university with an ambitious and inspiring vision
• A chance to support a global alumni community and help strengthen lifelong connections with Imperial
• A collaborative, inclusive and vibrant working environment
• The opportunity to develop your career within a dynamic team focused on meaningful engagement and service excellence
• A sector-leading salary and remuneration package, including generous annual leave and pension schemes
• Access to a wide range of workplace benefits, including flexible working, family leave policies, on-site leisure facilities and travel support schemes

Further Information:

To join the Advancement Division, you will be a team player with strong interpersonal skills who is proactive, committed, flexible, adaptable and able to deliver a five-star welcome service. The Advancement Division has set out the values and behaviours we aspire to uphold in order to create an inclusive, collaborative and successful working culture.

The successful candidate will be able to demonstrate relevant experience in building strong relationships, together with a positive, can-do attitude.

This position is full-time and open-ended/permanent.

Should you have any queries, please contact: Chuchu Chen, chuchu.chen@imperial.ac.uk

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