Student Experience Coordinator

SP Jain London is a young and ambitious business school, just three years into an exciting growth journey. This is a fantastic opportunity to join the Student Experience team and to support the growing number of undergraduate and postgraduate students at its Canary Wharf (South Quay) campus.

We are looking for an enthusiastic, approachable and intellectually curious Student Experience Coordinator in this key student-facing and varied role. You will often be the first point of contact for students, so you will need to be a clear communicator and a great listener. You will be patient and understanding, and able to navigate any tricky moments and conversations with tact and empathy.

This is an exciting opportunity for someone who enjoys both hands-on operational delivery and contributing to wider planning and improvement. As a growing institution, we are looking for someone who wants to make an impact, brings fresh ideas, and grows with us.

Working pattern: On-site four (4) days per week, with one (1) day working from home

Reporting to: Director of Student Experience 

What you will do:

• Work alongside the Director of Student Experience and Student Experience Coordinator.
• Provide everyday point-of-contact support to students and respond to their enquiries in a timely manner.
• Provide high-quality information, advice and guidance to students on a wide range of issues, including their referral to other colleagues and external support services.
• Contribute to and support the Student Experience team in the organisation, promotion and delivery of cultural and social Global Learning (extracurricular) activities.
• Provide administrative support to the SPJ London Library, including occasional staffing at advertised times.
• Guide and support students in developing student-led engagement activities (i.e. student societies) both on and off campus.
• Work closely with colleagues across professional services, including staff based in the Singapore, Dubai and Sydney campuses.

About you:

We are looking for someone who is enthusiastic, proactive and inquisitive with experience or interest in working in a student and/or customer facing role. You will have a working knowledge of Universities / Higher Education in the UK, but prior experience in the sector is not a requirement.

You will need to be well-organised with excellent communication skills, alongside MS Office skills, and the ability to work with and adapt to IT systems.

You will be committed to supporting and enhancing the Student Experience at SP Jain London.

Why join SP Jain London? 

As a relatively new institution in the UK, we can offer you the opportunity to contribute meaningfully, help shape processes, and grow your role over time.

We offer: 

• The opportunity to join a developing and ambitious business school
• The chance to play a visible role in shaping an important function
• Real opportunities to contribute ideas and continuous improvement
• A hybrid working pattern, with one day per week working from home
• Discretionary bonus scheme of up to 15%
• Access to a wider benefits package, including wellbeing support and retail discounts 

Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.

How to Apply:

Please send your CV and a Cover Letter of no more than one page via the 'Apply' button above (e: studentservices@spjain.ac.uk). 

If you would like further information and/or an informal conversation, please email: studentservices@spjain.ac.uk