Administrator

Location
University Park

Interview Date
To be confirmed

Registry and Academic Affairs

Customer Service – Frontline Services

If you are looking for the first or next step in your career, this is an exciting opportunity to join Registry and Academic Affairs, and we look forward to hearing from you. Further information surrounding the work we do; our teams and our mission is available online.   

What will you be doing?

As part of our Frontline Services team, you will work in a dedicated, customer-facing team, based across one of our four Student Service Centres. The focus of your role will be delivering a high-quality service to support students throughout their time at the university. 

You will provide support to students on live chat, on our enquiry management system, or in person, depending on what the student needs. 

As a member of our Customer Service team, you will be motivated to deliver high standards of service. We are looking for someone who:  

• Enjoys working as part of a team  
• Has a customer focussed approach  
• Likes solving problems and finding solutions  
• Is confident finding information from a variety of sources, such as the university’s website 
• Will quickly become an expert on key services, seeking out and sharing best practice  
• Can communicate confidently  
• Is proactive and can think on their feet 

You will be required to work on campus every day to support the in-person student experience, this role does not allow for hybrid working. 

Previous applicants in the last 6 months need not apply.

Why work with us? 

At the University of Nottingham, we are committed to providing generous employment packages whilst supporting the well-being of our staff to help them reach their full potential, for further information and detail on benefits, please click here.

Work patterns fall between 09:00 to 17:00 Monday to Friday. Our vacancies are permanent, full-time posts (36.25 hours); however, applications from candidates wishing to work less than full time (to a minimum of 29 hours per week) will be considered. Job share applications may also be considered. Please specify in your application if you wish to work less than full time and the number of preferred hours. 

Informal enquiries may be addressed to kim.whitehouse@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted. 

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website.

We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme. 

We are the first university to have achieved Athena Swan Gold Award.

To help you succeed, we published Candidate Guidance to provide support on the application and interview process.

Discover our benefits, visit Your Benefits website.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.

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