Head of IT Support Services

University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery.

As we continue to expand our digital capabilities, we are seeking a professional and experienced Head of IT Support Services to lead the strategic development, resilience, and security of our technical support services.

The role is responsible for ensuring reliable, efficient, and responsive IT support for staff and students, aligned to institutional priorities, digital transformation programmes, and service excellence standards.

The ideal candidate will have substantial experience of working as a leader within IT Service roles, and will have managed and lead high performing teams, projects and change across institutions.

Standard Information

UCB is an equal opportunities employer.

University College Birmingham is proud to be TEF rated Silver, with a Good Ofsted rating

UCB has achieved the Investors in Diversity Bronze Award.

You may need to obtain permission to work in the UK if you don’t already have the unrestricted right to work in any role. There are various types of visa which include the right to work. You can check if you need a UK visa using the Government’s online tool and find information about UK visa routes and the eligibility criteria that must be met for each route Work in the UK - GOV.UK (www.gov.uk). All staff are required to prove their right to work in the UK before they start work.

All applicants for employment at the University will be expected to undertake an Enhanced Check with the Disclosure and Barring Service prior to commencement.

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.  

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