User Services Assistant
Birkbeck, University of London - Information Services
| Location: | London |
|---|---|
| Salary: | £28,502 to £31,234 per annum pro-rata |
| Hours: | Part Time |
| Contract Type: | Permanent |
| Placed On: | 21st May 2026 |
|---|---|
| Closes: | 7th June 2026 |
| Job Ref: | 612098 |
Birkbeck, University of London, is looking for a User Services Assistant this Summer 2026, on a permanent, part-time contract.
It is an exciting opportunity to join the User Services team and make a difference to the student experience at Birkbeck.
The User Services Assistant plays a key role in providing a high-quality IT and Library customer-focused service while working at the service desk and responding to online and in-person enquiries.
You will also be involved in students’ induction and orientation, and you will carry out communication and marketing activities including social media and the creation and maintenance of user guides.
The role is offered at part-time (either 12hrs or 18hrs a week), and you'll work in a team rota to cover the online and in-person enquiry service, working either Monday & Tuesday 6pm to Midnight or Thursday, Friday and Saturday 6pm to Midnight.
To be a successful User Services Assistant you will have:
- Previous experience of working in a public-facing role and as part of a team,
- Excellent interpersonal and communication skills,
- Commitment to the provision of an excellent customer service to library users.
Birkbeck offers training to the successful candidate, and will expect the postholder to develop knowledge in many areas to assist with one-stop frontline enquiries about, for example: WiFi, printing, access to College platforms like Moodle, resources, membership, library facilities and study environment.
This is a fully in-person role with no option for home working.
Salary and benefits:
Pro-rated £28,502 rising to £31,234 per annum, FTE, Grade 3 of the College's London Pay Scale which includes a consolidated Weighting/Allowance that applies only to staff whose normal contractual place of work is in the London area.
Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible, hybrid working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.
Contract:
Open-ended, permanent contract. Please submit an application form for consideration.
Rota 1: working 12 hours per week on site (Mondays 6pm to midnight; Tuesdays 6pm to midnight. 0.34 FTE, £9,691 to £10,612 per annum.
Rota 2: working 18 hours per week on site (Thursdays, Fridays and Saturdays 6pm to midnight). 0.51 FTE, £14,536 to £15,929 per annum.
Please indicate in your application which rota you are interested in. Closing date: Sunday 7 June, Interview dates: 17/18 June 2026.
Enquiries:
If you would like to know more about the role, please click on apply below or contact Adam Barr, User Services Team Leader, at a.barr@bbk.ac.uk
To apply, please use the 'Apply' button. If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.
We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.
Share on social media
Advert information
Type / Role:
Subject Area(s):
Location(s):
Job tools
PhD Alert Created
Job Alert Created
Your PhD alert has been successfully created for this search.
Your job alert has been successfully created for this search.
Ok OkPhD Alert Created
Job Alert Created
Your PhD alert has been successfully created for this search.
Your job alert has been successfully created for this search.
Manage your job alerts Manage your job alertsAccount Verification Missing
In order to create multiple job alerts, you must first verify your email address to complete your account creation
Request verification email Request verification emailjobs.ac.uk Account Required
In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account
Create Account Create AccountAlert Creation Failed
Unfortunately, your account is currently blocked. Please login to unblock your account.
Email Address Blocked
We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.
Max Alerts Reached
A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert
Manage your job alerts Manage your job alertsCreate PhD Alert
Create Job Alert
When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice
Create PhD Alert
Create Job Alert
When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice
Max Saved Jobs Reached
A maximum of 500 Saved Jobs can be created against your account. Please remove an existing Saved Job in order to add a new Saved Job.
Manage Saved JobsMore jobs from Birkbeck, University of London
Associate Lecturer - Multivariable Calculus
Associate Lecturer - Data Structures and Algorithms
Associate Lecturer - Statistics Theory and Practice
Lecturer in Medieval Art and Architecture
More jobs like this
Critical Care Research Group Administrator
Natural Capital Hub Senior Spatial Analyst (Fixed Term for 2 Years)
Join in and follow us
