Senior Helpdesk Assistant

About the role

The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the advice, support and information, available, enabling them to fully benefit from their academic and broader experience.

Your primary focus will be working on our student facing, in-person helpdesk service and providing administrative support for the specialist teams within the department. This can mean a diverse workload which is often demanding and can include interacting with and supporting students and parents in distress. 

As a Senior Helpdesk Assistant, you will act as the first point of escalation and will be responsible for oversight of various admin tasks and projects. You will also play a key role in decision making and shaping new processes.

You will possess excellent communication and customer service skills, with experience of working in a service environment and comprehensive IT and organisational skills. 

Further information

This is a part-time role offered at either 29.2 hours per week (0.8 FTE) or 21.9 hours per week (0.6 FTE). 

For the 0.6 FTE option, all three working days will be based on campus. For the 0.8 FTE option, the role will involve a combination of home working and time spent on campus at our main university site.

For an an informal discussion about the role please contact Nik Irvine, Operations Team Leader at nti22@bath.ac.uk. However please note that all applications must be made on the university recruitment system and cannot be submitted directly to this address.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

What we can offer you 

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Employee assistance services through Health Assured, including access to the Wisdom app
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

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