Assistant Administrator (Survey and Systems)

FTE: 1fte (working 37 hours per week)

Duration of Contract: Fixed Term until May 2027 (Maternity cover)

Salary: UH4 £25,804 pa to £28,778 pa by annual increments on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: Maclaurin Building, 4 Bishop Square, Hatfield AL10 9NE                                            

Main duties and responsibilities

Working closely with colleagues from the Academic Quality team, Academic Schools and External Institutions, this role provides you with an exciting opportunity to play a key part supporting the management team in the administration of the department by providing a high standard of customer service and ensuring that the agreed customer service standards are always adhered to. You will be dealing effectively with all customer enquiries and information requests through multiple contact methods. Contact methods will include face-to-face, telephone, IT systems (e.g. email, SMS, Web) and other formats as appropriate. You will be working as part of a front-line team dealing with customer enquiries and information requests and will acquire an understanding of the University’s Policies and Regulations relevant to the area of work. You will acquire good working knowledge relating to the administration of the departments, ensuring that effective administrative procedures are practiced and maintained. 

Skills and experience required

You will already have proven administrative experience and good IT skills, including the use of MS Office and databases with numeracy and literary skills. You need to be able to demonstrate a good understanding of customer care, including a polite, helpful and confident telephone manner. You will need to be able to collect, process and present data with a methodical approach and attention to detail. The ability to work to tight deadlines, accurately and under pressure, alongside conflicting priorities is essential for this role.

Qualifications required

You will be educated with a minimum of five GCSEs or equivalents, including Mathematics and English at grade C/4 or above, or proven professional work experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Sarah Wallace, Academic Services Officer (Academic Quality), s.wallace3@herts.ac.uk

Closing Date: 21 June 2026

Interview Date: 07 July 2026

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

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