Operational Co-ordinator

Reporting to the Information Officer, you will support and co-ordinate the delivery of day-to-day work across the team and support the registration and graduation events.

You will be part of a highly skilled and flexible team, working in partnership with others across the department, and supporting students on behalf of the entire organisation.

• Are you looking for a varied and rewarding role, in a fast-paced environment, that will challenge and motivate you?
• Do you have excellent IT skills (especially in Excel and Word)?
• Are you organised and forward thinking, with excellent organisational and planning skills and attention to detail?
• Are you self-motivated and passionate about providing excellent customer service, alongside continuous process improvement?
• Supervise in the absence of the management staff

If you answered yes to these questions, apply now to join our friendly, welcoming team.

Key Responsibilities

Working in the Certificates and Transcripts Team:

• Production and dispatch of certificates and transcripts
• Maintaining student records
• Collation, production and submission of reports
• Administrative processes relating to Postgraduate Research Students (thesis submission, progression and award)
• Supporting the Information Officer with planning and allocation of work to the team, ensuring work is completed within service level (across all channels). 
• Working with the other Operational Co-Ordinator's to ensure consistency across all three teams and share best practice.

You will demonstrate:

• Exemplary team working skills, and ability to work independently
• A deep commitment to service excellence
• Ability to plan and allocate work
• Strong organisational and planning skills
• Strong interpersonal skills
• Excellent IT skills (especially Excel and Word)
• Well-developed personal management skills
• Ability to supervise

About the Department 

Academic Registry is a student-focused service bringing together a wide range of academic administrative functions under one umbrella), empowering schools by removing administrative barriers and enabling them to focus on teaching, learning, and research.

The Certificates and Transcripts sit within Student Records in Academic Registry, along with the Registration Team, and the Fees and Awards Team. The Certificates and Transcripts team play a vital role in managing key stages of the student journey, ensuring accuracy, and an excellent student experience. We maintain and update student records, produce certificates and transcripts, manage the administrative processes relating to the progression and award of Postgraduate Research Students, and support the graduation and registration processes.

We aim for service excellence for all students and any stakeholders that interact with our service, whilst maintaining a firm focus on the evolution of our service using creativity, flexibility and innovation by anticipating and responding to the needs of our diverse student community.

 What's in it for you? 

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives
• Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities (including discounted gym memberships)

Please note this opportunity may close early depending on applicant volume.

Job Description

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