Student Cases and Conduct Officer (Safeguarding and Complex Cases)

We are seeking an experienced Student Cases and Conduct Officer (Safeguarding & Complex Cases) to join our established Student Cases, Conduct and Safeguarding (SCCS) team within Student Experience and Support. Building on the core Student Cases & Conduct Officer role previously recruited to, this post has a particular focus on complex cases, including safeguarding, Prevent, student welfare and support to study. Experience of working with students in complex or high‑risk situations, or within a safeguarding or related professional field, would be highly desirable. The role suits someone confident working within policy frameworks and contributing to fair, proportionate and student‑centred decision‑making.

Please be aware that the successful candidate for this opportunity will be required to pass a DBS check.

Key Responsibilities

• Triage, assess and manage complex student cases, including safeguarding, welfare, Prevent and conduct‑related matters.
• Work directly with students, including those experiencing complex personal circumstances, and liaise with internal teams and external agencies.
• Prepare and present cases to university panels and groups, including Student Case Management Group and Safeguarding/Prevent forums.
• Maintain accurate, timely and GDPR‑compliant case records, reports and referrals.
• Contribute to the development of policy, guidance, training and shared good practice in student case management.

About the Department
Student Experience and Support is central to the University of Salford’s mission to help students thrive academically, personally and socially. The Student Cases, Conduct and Safeguarding (SCCS) team manages some of the University’s most complex and sensitive student matters, working in close partnership with academic schools, professional services and external agencies. Our work spans student conduct, safeguarding, Prevent, support to study and fitness to practise, with a strong emphasis on consistent, trauma‑aware and policy‑led responses. We support colleagues across the University to understand and manage risk appropriately, while ensuring students are treated fairly, sensitively and transparently throughout case processes.

What's in it for you?

• Competitive salary - and excellent pension scheme.
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible working - we support a culture of flexible and agile working to help you find the right balance.
• Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential.
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives.
• The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts.
• Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling to sports and fitness facilities including discounted gym memberships.
• Sustainable Salford - we have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.
• A rewarding career - where everything you do will make a difference. To our students, our local community, and the world around you.

Please note this opportunity may close early depending on applicant volume.

Job Description

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