Exams and Awards Manager

Job Location:  Gateway House

Job Description: 

Main duties and responsibilities

Why Join De Montfort University?

At De Montfort University (DMU), we are committed to delivering an outstanding student experience. We are seeking an experienced Exams and Awards Manager to lead the delivery of two of the university’s most high-profile services: the examinations cycle and our graduation ceremonies. This is an exciting opportunity to shape and enhance the exams and awards elements of the student journey, ensuring our processes and services are future-ready and support student success at every stage.

At DMU, we are proud to create a vibrant, supportive, and inclusive workplace where our staff can thrive both professionally and personally. Join a university committed to driving positive change, recognised globally as a UN Sustainable Development Goals leader, and enjoy working on a stunning campus in the heart of Leicester. DMU is more than a workplace – it’s a community that values your growth, contributions, and wellbeing.

Directorate

The Registry Services Directorate comprises responsibility for the administration of the student journey from registration to graduation, and consists of the following functions: registration, quality assurance, UKVI compliance, timetabling, student records, examinations, awards, and graduations, student finance, and student casework.

Role

As Exams and Awards Manager, you will:

• Lead the operational planning and implementation of all university examinations, ensuring timely timetabling, high standards of delivery, and appropriate support for students with individual needs.
• Manage the planning, organisation, and smooth running of graduation ceremonies, working closely with internal colleagues and external suppliers.
• Oversee the production and distribution of certificates, ensuring accuracy, security, and timely delivery.
• Take responsibility for budgets, supplier negotiations, and related stakeholder relationships.
• Provide strong leadership to the Exams and Awards team, embedding a culture of service excellence, efficiency, strong digital skills, and continuous improvement.
• Evaluate and improve processes, including harnessing digital solutions to make services more effective and user-friendly.
• Be an advocate for change and communicate a vision for the future.
• Lead a diverse team, fostering a culture of service excellence and continuous improvement.

Ideal candidate

• Educated to degree level (or equivalent).
• Significant leadership experience within higher education, with a track record of managing staff, budgets, and service delivery.
• Proven experience in developing and improving policies and processes.
• Strong skills in communication, negotiation, and relationship-building across diverse stakeholders.
• Excellent planning, organisation, and problem-solving skills with the ability to deliver under pressure.
• A high degree of digital literacy and the motivation to harness digital tools to streamline and enhance service delivery.
• Flexibility and resilience, with a commitment to continuous personal and professional development.

To view the job description and person specification, please click here. 

Competencies

• Team Leadership
• Resource Allocation
• Workload Management
• Policy Implementation
• Stakeholder Communication
• Process Improvement

Skills

• Time Management
• Conflict Resolution
• Adaptability
• Decision-Making
• Leadership

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