UX Designer

About us 

King’s College London is one of the world’s top universities. With an ambitious vision, effective communications with key audiences, including with our staff and students, is crucial. This role is in the IT department.

About the role 

The User Experience Designer will be involved with creating user journeys to key pieces of content and solutions on the KCL website, mapping out personas and creating sitemap and wireframe structures. 

Key responsibilities include: Comprehensive view of why any Feature exists, the functionality required to implement it, and the benefits it delivers. Elicit immediate feedback to understand if the solution will meet the real business objectives defining and measuring value; Run user testing workshops with our key audiences including prospective students, current students, Academics, Researchers and Funders to test and validate user journeys; Ensuring the user is at the heart of everything the Digital Solutions team outputs; Drive forward user centric approach and help drive approach with all work undertaken from brief to delivery; UX review of all digital outputs from Digital Solutions team to ensure they adopt best UX practice; Train the Digital Solutions team on UX best practice and tools; Being involved in a collaborative cross-functional team; Work alongside marketing teams, advising on website design, layout and marketing materials; An understanding that you will be working not only on your own products but also taking on projects worked on collaboratively with others; Any other duties as reasonable requested. 

This is a full time role and will be offered on a fixed term contract until 29/01/27

About you

To be successful in this role, we are looking for candidates to have the following skills and experience: 

Essential criteria

• UX/UI tools (Figma, Axure)
• Creation of sitemaps, wireframes, user journeys and personas
• Adopt a user centric approach and elicit user needs
• Ability to manage multiple projects simultaneously and work well under pressure to meet deadlines
• Easy-going attitude and confidence to communicate directly with clients via video calls and face to face meetings
• Client / stakeholder facing, liaising and presenting to stakeholders so need to have exemplary communication skills
• Ability to work closely with Digital Designer, Front and Back end Developers to bring your vision to life. Present ideas, take onboard feedback from senior members of the team and move a project forward in an appropriate direction
• Experience/knowledge of working with large, complex information rich websites / network of sites

Desirable criteria

• Visual identity and UX design, including BA UX Design (or similar)
• UX research, persona workshops and user testing
• Content auditing, structure and content modelling
• Best practice, competitor and heuristic reviews
• Information architecture, digital strategy, labelling, taxonomy, card-sorting and tree testing

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process. 

Contact Person: Ian Meadows

Contact Details: ian.meadows@kcl.ac.uk

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