Infrastructure Engineer

Contract Hours: 37

We are seeking an Infrastructure Engineer to join our Digital & IT Services Directorate. This is an exciting opportunity to play a key role in supporting and maintaining the University’s IT infrastructure, ensuring reliable, secure, and high-performing services that underpin teaching, learning, and professional operations.

Working as part of a collaborative team, you will contribute to the delivery and continuous improvement of core systems across on-premise and cloud environments, helping to enhance the overall digital experience for staff and students.

This role will be required to:

• Operate and maintain the University’s IT infrastructure, including servers, networks, backups, endpoint security, and Microsoft 365 services
• Support both on-premise and cloud-based infrastructure hosting environments
• Resolve technical issues and escalations from the Service Desk and support teams within agreed SLAs
• Monitor systems proactively, identifying trends and potential issues to prevent service disruption
• Maintain system security through patching, monitoring, and security controls
• Communicate effectively with both technical and non-technical stakeholders

We are looking for candidates with:

• Proven experience supporting, maintaining, and operating IT infrastructure environments
• Strong working knowledge in at least one of the following areas:
  • Networking (LAN, WAN, Wi-Fi, cloud connectivity)
  • Infrastructure hosting (virtualisation and cloud platforms such as Azure)
  • Microsoft 365 and collaboration tooling
  • IT security, monitoring, and endpoint management solutions
  • Strong troubleshooting and problem-solving skills
  • The ability to analyse and resolve complex technical issues
  • Excellent communication skills, with the ability to explain technical concepts clearly
  • The ability to work effectively both independently and as part of a team
  • A customer-focused approach
  • Strong attention to detail
  • A proactive mindset, with a focus on continuous improvement
  • A willingness to learn and stay up to date with emerging technologies

Informal enquiries about this opportunity are very welcome. Please contact Edward Cheel at e.cheel@staff.newman.ac.uk, to discuss the role further.

Please click 'Apply’ button above to be redirected to our website, where you can download an application form and for further details about this role. Please email your completed application form by the advertised closing date to: recruitment@newman.ac.uk.

Please note that CVs are not accepted as part of the application process unless explicitly stated

Closing date for applications: 3^rd July 2026

Interviews will take place on 29^th July 2026

Birmingham Newman University offers a wide range of staff benefits including 35 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, chaplaincy and spiritual care, library services, free on-site parking, discounted travel scheme, cycle to work scheme, employee assistance programme, occupational health and counselling services and staff development opportunities. Further details of the full range of staff benefits available can be found on our website: https://www.newman.ac.uk/knowledge-base/staff-benefits/ or please contact the Human Resources Department.

Birmingham Newman University is an Equal Opportunity Employer

Birmingham Newman University is located on Genners Lane, Bartley Green, Birmingham, West Midlands, B32 3NT.

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