Kent Vision Support Analyst

On the 1 August 2026, The University of Greenwich and the University of Kent will form a pioneering new multi-university group called London and South- East (LASE) University Group. Should you join us, you will be employed by LASE and within this, you will be closely connected to and work across one of our academic divisions (University of Greenwich or University of Kent), contributing to its distinct strengths, community and identity. Combining these strengths, LASE brings scale, resilience and shared ambition to deliver outstanding education, impactful research, and meaningful regional and global impact.

Do you enjoy solving system issues and helping users get the most from technology? 

Are you looking for an opportunity to play a key role in supporting systems that underpin the entire student journey, from admission to graduation?

Join our team working at the heart of supporting and enhancing the University's student lifecycle systems. You'll provide expert support to users, investigating and sorting out their system issues, and contributing to testing, documentation and improvement of critical student records services.

As a Kent Vision Support Analyst you can expect to be involved in:

• Supporting and maintaining student lifecycle systems to ensure reliable and effective services.
• Investigating, resolving and escalating system queries and issues from staff users.
• Assisting with system development activities.
• Producing and maintaining documentation and supporting user training and guidance.

What will you bring to the role?

• Experience of working in a customer support environment, with the ability to investigate, troubleshoot and resolve issues within large software applications.
• Strong analytical and problem-solving skills, with the ability to understand user requirements and identify effective solutions.
• Excellent communication skills, both written and verbal, with the ability to explain technical information clearly and produce high-quality documentation.
• Good organisational skills and a proactive approach to managing competing priorities.

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs) 
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number ITS-014-26-R.

We particularly welcome applications from black, Asian and minority ethnic candidates as they are under-represented at this level in this area

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