Residences Reception Supervisor

About Role
We are recruiting a Reception Supervisor to lead the team at Residences Reception. Residences Reception is located at the heart of our student residences on the Mile End Campus. The Residences Reception operates, 24 hours a day, 7 days a week.

This role involves working 8am – 4pm, 5 days from 7 which is currently Tuesday – Saturday inclusive (with Sunday and Monday as days off) although a flexible approach is required to cover annual leave, busy periods and university closure periods during December when Reception remains fully open. Reporting to the Residential Operations Manager, you will continually develop the reception team and be an integral part of the Residential Services Management Team, providing assistance to the 3000 residents living across 4 sites. As the primary point of contact for students residing on campus, as well as guests and visitors, the reception service plays a crucial role in ensuring customer needs are met promptly and professionally.

About You
The successful candidate will have previous experience of working in a fast paced, customer focused environment and have experience of managing a small team. A knowledge of students and their needs whilst living in halls work is a requirement of the post. Whilst the working pattern is fixed, there are times when the post holder will need to be flexible with hours to cover busy periods such as move in weekend and open days plus the summer period when rooms are let out to conference guests.

The successful candidate will participate in an on call out of hours rota during the summer trade, beginning of June to mid-September annually to respond to operational queries and covering one week in two; the salary offered reflects this responsibility.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. We continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum plus university closure days and bank holidays, a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability.

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