Application Support Technician

Are you looking for an exciting opportunity to develop your skills as an Application Support Technician in an environment where you can broaden your skills across a global service management aligned organisation? If so, we are delighted to announce a permanent opportunity for an Application Support Technician to join our Digital & Technology Services team.

As an Application Support Technician, you will work within an established function, dedicated to ensuring that the portfolio of global services which underpin and provide data for the university’s business processes operate and are maintained to the high standards expected by the University of Nottingham.

The role will be required to work with users from multiple functions to support critical business activities, both day to day, such as setting up user access, assisting with configuration of corporate applications, managing incident/problem requests, and those which occur annually, such as financial year end. You will also be expected to deliver small scale developments in response to service requests as well as contributing to project work that involves data archiving and the decommissioning of systems.

Your background will include proven experience of providing second line support in an IT environment with a broad understanding of a range of operating, systems, web applications and database technologies. You will possess an analytical mindset, be able to translate messages clearly to non-technical audiences and have the ability to work with others to solve complex problems. You will also have a strong customer service ethos and excellent interpersonal skills.

As the successful candidate, you will be educated to HNC level/equivalent with a proven track record of relevant work experience. You will ideally possess an ITIL qualification and have experience of working in an IT environment.

Further information is available in the role profile. To apply for this vacancy please click ‘Apply Now’ to complete your details.

Your working hours will be (36.25 hours per week). If you are interested in part-time work (minimum 29 hours per week), we encourage you to apply. Please specify your preferred hours in your application. We may also consider job share arrangements.

Please contact  Anthony Hill or Paul Holmes if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.

Further details

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website.

We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme. 

We are the first university to have achieved Athena Swan Gold Award.

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Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration.

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