Student Records Analyst

About Birmingham City University

At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a supportive working environment for our staff.

Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued and able to grow their careers while contributing to the success of our students and communities.

Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength and calls for a workforce equipped to challenge deficit narratives and thinking — assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.

By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.

Role Summary

We are seeking a Student Records Analyst to join our Department of Student and Academic Services, supporting the delivery of high-quality services across the University.

In this role, you will provide a high-quality user experience for students and staff by ensuring the accuracy and integrity of the student record throughout the student lifecycle, from enrolment to graduation. You will contribute to the delivery and continuous improvement of student records and systems, ensuring services are efficient, compliant with academic regulations and statutory requirements, and aligned with University priorities.

Key responsibilities include maintaining the accuracy of student records, applying comprehensive knowledge of academic regulations and statutory reporting requirements, supporting the effective delivery of the student lifecycle, and scoping future system developments by gathering business requirements. You will work closely with Professional Services colleagues and key stakeholders to ensure student records systems and processes are effective, compliant, and responsive to institutional needs.

Essential Requirements

• Experience in the use of a corporate student record system, in particular SITS.
• Experience of managing projects and successfully delivering projects to schedule, quality and budget.
• A good understanding of the student lifecycle and how it is administered.
• Excellent stakeholder engagement.
• Strong interpersonal skills with ability to lead, negotiate, persuade and influence.
• Commitment to a client-centred approach to service delivery.
• Strong written and verbal communication skills (including reporting and presentations).
• Excellent organisational skills and ability to produce operational work plans.

Equality, Diversity & Inclusion

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies and practices to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our different backgrounds and experiences, we will empower each other to reach our full potential.

Disability Confident Employer

Birmingham City University is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.

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