HR Team Leader – Operational Support

Join the University of Plymouth and help shape an exceptional HR experience for our staff and stakeholders!

About the role

Are you an experienced HR professional with a passion for leadership, customer service, and continuous improvement? We're looking for a Team Leader to join our HR Operational Support Team, delivering high-quality HR administration and operational support across the University.

You'll act as a key contact for faculties and professional service areas, providing expert advice, guidance, and support across a range of HR activities.

You will play a key role in delivering an efficient, customer-focused HR service. Your responsibilities will include:

• Providing day-to-day leadership, support and motivation to the HR Operational Support Team.
• Overseeing HR administrative processes to ensure a high-quality, accurate and timely service.
• Offering guidance and advice on HR policies and procedures.
• Supporting the effective use and continuous improvement of HR systems, data management and reporting processes.
• Ensuring compliance with DBS and UKVI requirements and associated processes.
• Developing team capability through coaching, training and ongoing performance support.

For this role, you will work a minimum of 4 hours on Wednesday and full days on Thursday and Friday. Although we can accommodate hybrid working once fully trained, flexibility to be on-site will be expected depending on business needs.

For an informal discussion to find out more about the role then please contact:

Helen Garner; by email at h.garner@plymouth.ac.uk

What we’re looking for

To be successful in this role, you will have:

• Experience working in a fast-paced HR administration environment.
• Experience providing accurate HR advice and interpreting policies.
• Strong customer service, communication, and relationship-building skills.
• Experience working with HR and payroll systems and managing complex data.
• Excellent organisational skills, attention to detail, and the ability to prioritise competing demands and meeting deadlines.
• A passion for team leadership, development, and continuous improvement.

For more information about the job and the person specification, please refer to the job description.

Application Process

Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, skills and experience elements of the job description in your supporting statement.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

Our Offer

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

• Generous annual leave: 25* Days Annual Leave (pro rata) plus Bank Holidays* & Closure Days*
• Generous pension scheme
• Annual Leave Purchasing Scheme
• Cycle to Work
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

*Pro rata for part-time posts

A summary of our comprehensive benefits can be viewed here

Additional Information

The University of Plymouth is building an inclusive and equitable university where everyone feels represented, supported, and empowered to thrive. Our commitment to equity, diversity and inclusion is guided by the Inclusive Institutions Framework, a strategic and externally validated approach that embeds these principles across the entire institution. To find out more please visit our Equality, Diversity and Inclusion webpages.

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