Student Success Officer

About us 

The Afe Babalola Centre for Transnational Education (ABC) at King’s College London seeks to appoint a Student Success Officer (SSO), based in King’s Foundations in the Centre for International Education & Language (CIEL).

The Afe Babalola Centre for Transnational Education at King’s College London is focused on expanding access to high-quality, inclusive &  flexible education across Africa, enabling talented young people to develop the skills, knowledge and mindsets needed to contribute meaningfully to their communities and the wider world. Through collaborative, transnational programmes co-created with partners, the Centre seeks to remove barriers to education and support learners to thrive in a global context.

King’s Centre for International Education & Languages (CIEL) is a new, cross-cutting Centre designed to widen the educational reach of King’s. It brings together three established areas – King’s Foundations, Summer Programmes and the King’s Language Centre – to further advance educational excellence & enhance the student experience. The Centre holds significant expertise in international education and contributes to the rich diversity of the King’s student community. 

About the role 

The Student Success Officer provides high‑quality, proactive, and personalised support to students enrolled on the fully online Postgraduate Certificate in Online Learning & Teaching and the Foundation Certificate in Applied Health at King’s College London. The post holder plays a key role in supporting student engagement, progression and success across the full student lifecycle in a digital learning environment. Working with an assigned caseload, the SSO applies a data-informed approach to monitor attendance, assessment & engagement, identifying students at risk of disengagement and supporting timely, coordinated interventions with Personal Tutors and academic and professional services colleagues.

Aligned to the Centre’s mission of widening access and enabling success at scale, the SSO ensures that students are effectively supported to navigate their studies, overcome barriers and remain engaged in their learning. The role also manages the student virtual helpdesk, contributes to induction & onboarding, and supports initiatives that foster belonging, inclusion and active participation in a diverse and international learning community.

This is a full-time (1.0 FTE), fixed-term position for 2 years, with an expected start-date of September 2026. Applications are welcomed on a secondment basis.

About you

To be successful in this role, we are looking for candidates to have the following skills & experience:

Essential criteria 

• Experience providing student support, engagement, pastoral or advisory services in a Higher or Further Education setting.
• Experience supporting students in an online or digital learning environment, including through virtual meetings, email & learning platforms.
• Strong interpersonal & communication skills, with the ability to convey complex information clearly to diverse student groups.
• Strong organisational and time‑management skills, with the ability to manage a caseload & prioritise effectively.
• Confident user of digital systems & tools (e.g., Microsoft Office, Teams, VLEs such as KEATS) with a willingness to learn new systems quickly.
• Ability to handle sensitive &  confidential information appropriately, recognising when to escalate wellbeing or safeguarding concerns.
• Experience maintaining accurate records or case notes, with strong attention to detail.
• Demonstrable commitment to delivering an excellent & inclusive student experience.

Desirable criteria

• Experience working with international students or learners from diverse cultural & educational backgrounds.
• Experience supporting online community‑building, such as managing Teams channels, forums, or virtual peer‑engagement activities.
• Experience analysing engagement or progression data to inform interventions or student support strategies. 
• Knowledge of academic skills development & experience supporting students in developing study skills, confidence, or transition readiness. 

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