Education Customer Manager

Location – Cheltenham – Hybrid

Contract type: 12 Month Fixed Term Contract 

This role is a UK-based, hybrid role based in Cheltenham, Gloucestershire. 

About the role: 

As a Customer Manager, in this 12-month Maternity cover, you will build and maintain professional customer relationships, identifying value-based solutions to fit the needs of the business and deliver targeted revenue for a portfolio of accounts within an assigned segment. With support from relevant stakeholders across UCAS, the Customer Manager will sell cross channel marketing solutions, events and insight that deliver high quality results for their portfolio of clients. This customer facing role will provide support and advice to both new and existing customers, with the objective of maintaining existing revenue streams and upselling new and existing services. 

Please read the full job description and accountabilities for full details of the role.

Skills, qualifications and experience: 

• Demonstrable experience in working within a relationship, campaign management, marketing or sales environment.
• Proven ability to embrace and adapt to change in a fast-moving environment.
• Strong skillset in the various marketing, media, and digital practices, with a desire to continuously learn and develop these skills.
• Strong verbal and written communication skills, with a proven ability of influencing a variety of stakeholders at all levels.
• Demonstrable experience of working under pressure and to tight deadlines.
• Proven experience in customer service and engagement with a passion for achieving the best possible results for Clients.
• Creative and curious, with the self-motivation to work across an individual Client portfolio, within a strong team environment. 

Package: 

• Purpose-driven work in a charity-led organisation connecting people to education and opportunity
• Internal training, mentoring, and access to industry-recognised certifications through our development academies
• Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts
• 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave
• Everyday wellbeing support through Perkbox, offering discounts and wellness tools
• Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office
• Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders
• Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond

To apply for this role, please click on the 'Apply' button above.

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