Quality Assurance & User Experience Lead

About the role

This is a Permanent role working full-time.

Swansea University is seeking an experienced and motivated Quality Assurance and User Experience Lead to provide strategic leadership for quality, testing and user‑centred design across our Digital Solutions function.

As the University’s authority on quality and user experience, you will set and maintain standards that ensure digital services are well designed, accessible, robustly tested and released in a controlled and reliable way. You will lead a team of quality assurance and UX professionals, developing a clear quality framework that supports agile delivery across a diverse portfolio of enterprise systems and platforms.

Working closely with business partners, project managers and technical teams, you will help shape solutions that genuinely meet user needs and deliver value to the University community. This includes balancing demand across business‑as‑usual change, major projects and future pipeline activity, while ensuring consistent application of quality, accessibility and user experience principles.

The role combines strategic leadership with hands‑on influence. You will establish and continuously improve quality and UX practices, support effective backlog prioritisation, and ensure delivery teams work in line with agreed agile and release management processes.  You will also play a key role in developing a strong UX community of practice across the organisation, promoting shared standards and professional development.

This is an excellent opportunity to shape how quality and user experience are embedded within a complex, mission‑driven organisation, and to make a tangible impact on the digital services that support students, staff and partners across Swansea University.

Equality, Diversity and Inclusion

The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.

Welsh Language Skills

The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.

The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.

Additional Information

Applications for this role will take the format of a CV submission and cover letter.

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