Referral Pathway Coordinator

Join the University of Southampton Auditory Implant Service (USAIS) as a Referrals Coordinator and make a meaningful impact on the lives of cochlear implant and auditory implant patients. We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands. 

USAIS is a nationally recognised centre of excellence, providing specialist assessment, surgical intervention, and lifelong support for individuals with auditory implants. Our team is passionate about enhancing quality of life through cutting-edge technology and holistic care. 

About the role:

• Location: University of Southampton Highfield Campus, Building 19 
• Working hours: Monday to Friday 9am-5pm

Job Purpose:

• To work with the Clinic Operational and Assistant Manager, Team Leaders and clinical staff, to ensure effective management of the University of Southampton Auditory Implant Service (USAIS) patients through the Cochlear Implant (CI) and Bone Conduction Hearing Implant (BCHI) Referral and Assessment pathway

What you will do:

• Act as a centralised point of contact for patients; triage, coordinate, and provide accurate and timely processing of patient and clinical correspondence 
• Manage complex appointment scheduling, maintain accurate patient records and monitor Referral to Treatment (RTT) times through the patient assessment pathway
• Liaise with local Allied Health Professionals, ENT services, hospital staff and clinical radiology staff regarding patient referrals, appointments, admissions, assessments, scans and image reports 

What you will bring:

• Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment – including experience using a Patient Administration System (PAS) or equivalent
• Strong communication skills are essential, with a proven ability to prioritise and manage a busy workload 
• Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data and patient information.
• Strong teamwork skills and the ability to build positive working relationships 
• Ability to thrive and support colleagues in a busy and interactive environment in a dedicated team

Special requirements:

• The maintenance of confidentiality in information and data management is mandatory, as is the ability to cross-check data from multiple sources, with excellent attention to detail and accuracy 
• A DBS check at Standard level is required for this role; this will be carried out by the University 

Working at UoS:

• We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment 
• Enjoy a generous holiday allowance and additional University closure days 
• We support flexible working arrangements
• For more information about USAIS, visit our website

Informal Enquiries:

Contact Louisa Bignell - 02380 593522 or L.Bignell@soton.ac.uk 

Further details:

• Job Description and Person Specification

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk

We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.

The University is a signatory of the Technician Commitment and a partner affiliate of the National Technician Development Centre (NTDC). We are committed to supporting our technical staff and offer a wide range of opportunities including networking, mentoring, training, professional registration and career development. We really value all our technical staff and recognise the broad range of skills they have in support of education, research and enterprise activities. By joining you will be part of a bigger technical community, offering support and guidance. 

Apply by 11:59pm UK time on the closing date. For assistance contact Recruitment on +44(0)2380592750 or recruitment@soton.ac.uk quoting the job number.

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