University Guarantor Officer

Are you passionate about supporting students and helping them access safe, affordable private rented accommodation? 

We're looking for a University Guarantor Officer to deliver our in-house Guarantor Scheme, working with students, landlords and colleagues across the University to provide a fair, student-centred service while safeguarding the University's financial interests.

About the role 

As our University Guarantor Officer, you will:

• Deliver the day-to-day administration of the University's Guarantor Scheme, ensuring applications are processed accurately and in line with policy.
• Provide clear advice to students on guarantor eligibility, tenancy responsibilities and private renting.
• Deliver early intervention support for students at risk of rent arrears, working with Student Money Advice and other specialist services.
• Liaise with landlords and letting agents, validating tenancy agreements and property compliance documentation while maintaining positive working relationships.
• Monitor financial exposure, arrears and repayments, contributing to reporting, forecasting and risk management.
• Ensure the scheme operates in line with housing legislation, consumer protection requirements, GDPR and University policies.
• Identify opportunities to improve processes, guidance and systems to enhance the student and stakeholder experience.
• Work collaboratively with colleagues across Campus Services, Student Support, Wellbeing and Student Success to provide joined-up support, particularly for estranged, care-experienced and refugee or asylum-seeking students.

This is a highly collaborative role where you'll work closely with the Student Accommodation Revenue & Capacity Manager and colleagues across Campus Services, Student Support, Wellbeing, Student Money Advice and external accommodation partners to deliver a fair, student-centred and financially responsible guarantor service.

This is a part-time, fixed-term position for 2 years, working 18 hours per week over four days (4.5 hours per day).

About you

You will:

• Have experience in student support, housing, customer service or a similar administrative environment.
• Be confident interpreting tenancy documents and understanding private rental processes.
• Be highly organised, able to manage competing priorities and maintain accuracy during busy periods.
• Have excellent communication skills, with the ability to explain complex information clearly to students, landlords and colleagues.
• Be confident handling sensitive information with professionalism and discretion.
• Be able to work independently, use initiative and resolve issues while knowing when to seek advice.
• Ideally have knowledge of housing legislation, guarantor responsibilities, consumer rights, compliance, financial processes or service improvement.

Further information

For an informal discussion about the role, please contact  Hannah Rutt, Student Accommodation Revenue and Capacity at hlr53@bath.ac.uk or Kieran Pinacott, Private Sector Accommodation Advisor at kp2182@bath.ac.uk.However, please ensure you submit your application through the University of Bath website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

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