Applicant & Enquiry Adviser

Based at our Headington Campus and reporting to the Senior Applicant Engagement Officer, the Applicant & Enquiry Adviser plays a vital role in delivering a high-quality experience for prospective students and applicants. As part of the Marketing and Communications Directorate, you will act as a named contact, providing personalised advice and support, responding to enquiries across channels including The Student Room, Unibuddy, phone, and CRM systems, and contributing to student recruitment objectives.

Working within the Applicant Engagement team, you will help ensure all applicants receive timely, accurate, and professional responses, support campaigns and events, and contribute to targeted conversion activity across key UK and international markets, ensuring every interaction with Oxford Brookes is positive and engaging.

What will I be doing?

• Responding efficiently and accurately to prospective student and applicant queries, ensuring a high-quality customer experience.
• Writing high-quality responses and overseeing those provided by enquiry assistants.
• Acting as a named contact for undergraduate and postgraduate applicants, delivering proactive advice and support on the progress of their applications.
• Liaising with academic and professional services colleagues to provide comprehensive responses to enquiries.
• Using the CRM system to record student details, manage enquiries, and produce regular reports on response times.
• Supporting and planning telephone campaigns, social media campaigns, and webinars, ensuring their successful delivery.
• Occasionally supervising Student Ambassadors supporting enquiry-handling work.
• Assisting with Open and Applicant Days, and other recruitment events, to provide advice and guidance on the admissions process.

Which skills do I need?

• Level 3 qualifications (A levels or equivalent), with an excellent standard of written and spoken English.
• Experience in delivering high-quality customer service.
• Knowledge and understanding of the UK and/or international applicant journey.
• Excellent ability to work efficiently and accurately within a database or CRM system.
• Strong communication skills and a commitment to supporting applicants through a positive admissions experience.

How to Apply

If you have the vision, skills, and capabilities we are looking for, we would be delighted to hear from you. As part of the application process, please upload:

• Your CV
• A cover letter (maximum one page) that provides examples and explains how you meet the criteria outlined in the Person Specification.

Selection Process: The process will include two stages:

• An online skills test
• A formal interview

We encourage applicants to ensure their application reflects their own experience and skills.

Benefits

As one of the largest employers in Oxford, we pride ourselves on the great experience we offer our staff. You’ll join a friendly, professional environment where every member of staff is recognised as important to the success of Oxford Brookes University. To find out more about the benefits of working for Oxford Brookes, please visit www.brookes.ac.uk/job-vacancies/working-at-brookes.

Equality, diversity and inclusion

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.

As a Disability Confident Employer we guarantee to interview any disabled applicant who meets the essential selection criteria.

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