Accommodation Services Assistant

Job Description: 

Main duties and responsibilities

De Montfort University is a university of quality and distinctiveness, distinguished by our life-changing research, dynamic international partnerships, vibrant links with business and our commitment to excellence in learning, teaching and the student experience.

Engage with students as they embark on their university journey by joining our accommodation team in supporting our students living in halls. We are seeking an Accommodation Services Assistant to assist with the coordination and provision of our accommodation service, covering initial enquiries to welcoming students into the halls of residence and providing guidance and assistance during their time in residence. 

We are seeking a highly motivated individual who is customer and solution focussed. The ideal candidate will be a strong communicator with excellent organisational and time management skills with experience of working in an accommodation/hospitality setting, preferably within the higher education sector. You’re a team player with a positive attitude, a commitment to delivering exceptional service, have experience of dealing with sensitive customer welfare issues and are able to resolve conflict constructively. You will need to use accommodation systems to support the administration of applications, bookings, room allocations, occupancy records, enquiries and student records, ensuring accurate data entry and consistent use of agreed processes.

To view the job description and person specification click here

Interviews are to take place the week commencing 14th September 2026

Contact

For more information about this role, please contact Lydia Wailoo, Accommodation Manager  lwailoo@dmu.ac.uk 

Skills

Attention to Detail

Time Management

Communication

Problem-Solving

Collaboration

Initiative

Honest and Compassionate

Community Minded

Flexibility

Positive Work Ethic

Teamwork

Advert information