Applicant Services Administrator

Location: UK Other

We are looking for 2 enthusiastic and organised Administrators to join our Applicant Services team, the University of Nottingham’s central service dedicated to supporting prospective students throughout their journey from first enquiry to enrolment.

Applicant Services is a hardworking, dynamic team working across undergraduate, postgraduate taught and postgraduate research recruitment. We provide essential support throughout the admissions cycle, including:

• Enquiry handling across multiple channels (telephone, email, live chat, online forms and WhatsApp)
• Interview and assessment coordination for Schools across the University
• Conversion activity support, including pre-application and post-offer engagement

As an Administrator within this team, you will:

• Provide timely, accurate and friendly responses to prospective students, parents, teachers and other stakeholders
• Support the University’s admissions processes by delivering high-quality administrative services
• Co-ordinate and assist with University-wide and School/Department level recruitment interviews and assessments.
• Work collaboratively with other teams across the University to deliver proactive campaigns, recruiting the very best students for the University.

About You

The successful candidate will have:

• Excellent customer service skills and experience in a customer-focused environment
• Strong written and verbal communication skills
• Good IT literacy, including confidence using databases and Microsoft tools
• The ability to prioritise workloads and work well within a team
• A positive, proactive approach to service delivery and continuous improvement

Additional Information

• This is a permanent full-time role (36.25 hours)
• Hybrid working is currently in place: a minimum of 2 days per week on campus, with remote working for the remainder (subject to operational requirements and future review)
• Some evening and weekend working is required, including a minimum of four Saturdays per year to support recruitment events (with paid overtime or TOIL)
• Restrictions may apply to annual leave during the Confirmation & Clearing period (August)
• The role is subject to a six-month probation period

Informal enquiries may be addressed to Dr Andleeb Shah, email: Andleeb.Shah@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

Further details:

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website.

We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme. 

We are the first university to have achieved Athena Swan Gold Award.

To help you succeed, we published Candidate Guidance to provide support on the application and interview process.

Discover our benefits, visit Your Benefits website.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.

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