Library Assistant (User Services)

About the role

Imperial College London Library Services are looking for an enthusiastic, flexible and motivated Library Assistant to join our User Services team, supporting the provision of efficient and effective library services to meet the learning, teaching and research needs of our users.

The role focuses on front of house user support, and a high standard of customer care is required. The postholder will also be assigned administrative tasks to support the front of house activities.

What you would be doing

• Welcoming library users and dealing with all enquiries received via phone, email or in person at the Information hub.
• Assisting library users to locate print and online publications and explain how to use e-journals and databases.
• Day-to-day operation of the team’s ‘ASK the Library’ enquiry service, the online library chat module LibChat and issue desk mailbox, answering standard and non-standard enquiries.
• Validating user records on the library management system, ensuring users provide the correct documentation to access the library.

What we are looking for

You will need at least five 9–4 (A*-C) GCSEs, or equivalent qualifications. You should have previous experience of providing a frontline library service and a good knowledge of computer systems including Microsoft Excel, Word and Outlook. We are looking for applicants with good communication, organisation and time management skills.

The post is a full-time, permanent post. The normal working day is 09.30-17.30 but you will normally work at least one early shift (8.30 – 16.30) per week and one late shift (11.00 – 19.00) per month. You will also work one weekend day, Saturday or Sunday 10.00 – 18.00 on a termly rota, usually once every 4 weeks.

What we can offer you

• Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

If you require any further details about the role, please contact: k.ashby@imperial.ac.uk

Available documents

Attached documents are available under links.

• download: Library Assistant (User Services) Job Description.pdf
• download: Employee Benefits Booklet - V.2026.pdf
• download: Application Guidance.pdf

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert prior to the closing date stated, should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.

About Imperial

Welcome to Imperial, a global top-ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students & 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

We hope you’ll join us at Imperial College London.