Casework Manager - Complaints

University of Oxford - Proctors’ Office

Location:	Oxford
Salary:	£39,424 to £47,779 pa: Grade 7
Hours:	Full Time
Contract Type:	Permanent

Placed On:	18th August 2026
Closes:	10th September 2026
Job Ref:	188306

Proctors' Office, University Offices, Wellington Square, Oxford, OX1 2JD

Casework Manager (Student Complaints)

Proctors’ Office, University Offices, Wellington Square, Oxford, OX1 2JD

Grade 7: £39,424 - £47,779 p.a.

The Proctors’ Office is seeking an experienced caseworker who will be responsible for the efficient and fair handling of individual student academic casework, principally student complaints. Working as part of a team you will manage your own portfolio of casework, undertaking investigations against the relevant University procedures, statutes and regulations. You will identify solutions, write briefings for the Proctors and draft outcome letters detailing the conclusions of the investigation. You will liaise with students and colleagues across the collegiate University as well as external contacts and members of the public.

The Proctors’ Office is an impartial and discrete team within the University which carries out work in support of decisions made by the Proctors and Assessor. The Casework Management team manages procedures and a busy caseload of complaints, appeals, and student conduct matters. They are pivotal in supporting colleagues across the University to deal with issues proactively and identify relevant learning points for the University to enhance its provision and service delivery.

The appointment is offered on a permanent basis. Hybrid working arrangements will be considered.

About you

To be successful in this role you will have:

strong organisational skills and be able to work systematically and to a high level of accuracy;
proven ability to prioritise and manage a varied workload in an efficient manner;
the ability to demonstrate tact, discretion and judgement in the handling of sensitive and confidential matters;
excellent analytical, written and verbal communication skills and demonstrable experience of working independently;
experience of casework within higher education would be an advantage.

What we offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

An excellent contributory pension scheme
38 days annual leave
A comprehensive range of childcare services
Family leave schemes
Cycle loan scheme
Discounted bus travel and Season Ticket travel loans
Membership to a variety of social and sports clubs

Next steps and additional Information

More information on the role and the full selection criteria can be found in the Job Description. Click the 'Apply' button above.

Applications for this vacancy are to be made online. You will be required to upload a CV and supporting statement as part of your application. The supporting statement must explain how you meet the selection criteria for the post using examples of your skills and experience.

The closing date for applications is 12.00 noon on 10 September 2026. Interviews are expected to take place during week commencing 21 September 2026 and will be in person.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback

Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Re-verify your email Update your email

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

I would like to receive email communication from jobs.ac.uk relating to Company News I would like to receive email communication from jobs.ac.uk relating to Conferences, Meetings and Events

Save this job