Student Support Administrator

About the Role

This role provides essential administrative and frontline support within the Faculty’s Student Support and Experience Team. Working closely with Student Support Officers, you will make an active and essential contribution to functions of the team across a range of priority areas including welcome and induction, student learner engagement, front-line enquiry management, extenuating circumstances, and supporting key committees and meetings. The role includes offering clear guidance in line with University regulations, and escalating complex cases appropriately. You will help foster a positive, inclusive environment and demonstrate a strong commitment to equality, diversity, and inclusivity.

About You

The successful candidate will possess excellent communication, administrative, organisational and IT skills, together with the ability to interact confidently and professionally with students at Queen Mary, and relevant professional services teams within the Faculty Education and Student Experience team and beyond. A proactive, customer-focused approach and strong attention to detail are essential.

About the School/Department/Institute/Project

The Faculty of Science and Engineering combines research excellence with a strong commitment to growth, innovation and diversity in its educational activities. Public engagement, partnerships, cross-disciplinary collaboration, and the generation of research with compelling public benefits have all been central to the Faculty’s work.

The role sits within the Professional Services job family and the role holder is expected to be an active part of the University’s support staff family, working with academic colleagues across a wide range of responsibilities to help deliver its academic mission.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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