Director of IT Services & AI, Full time

Who we are

Rrated a top three modern University in London, we provide an engaging portfolio of apprenticeships, short courses, undergraduate and postgraduate degrees. We also have an excellent research profile and were jointly recognised as the best modern university in the country for research, and the highest-ranked modern university in London in REF2021.

The Role

Transform digital services. Build operational excellence. Enable responsible AI.

The University of Roehampton is embarking on an ambitious programme of digital, data and technology transformation underpinned by a new Digital Strategy. We are seeking an exceptional leader to join us as Director of IT Services & AI, a newly created senior role that will play a critical part in shaping and delivering the future of technology services across the University.

Reporting to the Chief Information Officer, you will provide strategic and operational leadership for IT services, ensuring that our digital estate is secure, reliable, customer-focused and aligned with the University's academic and corporate ambitions. You will lead the full breadth of IT delivery across the University — including infrastructure, enterprise applications, service management, supplier performance and operational resilience — while driving continuous improvement and the safe adoption of AI-enabled capabilities.

This is an opportunity for an experienced technology leader to build high-performing teams, embed strong governance and operational discipline, and deliver measurable improvements to service quality, user experience and organisational efficiency. You will play a central role in developing a modern service organisation that combines operational excellence with innovation.

We are looking for someone with:

• Significant leadership experience within a complex IT or digital services environment.
• A strong track record in service management, operational improvement and organisational leadership.
• Experience managing suppliers, budgets, performance frameworks and technology risk.
• The ability to drive the safe and effective adoption of AI and automation within operational services.
• Excellent stakeholder engagement skills and the ability to influence at senior levels.

At Roehampton, you will help shape a modern digital university, supporting outstanding student experience, research and organisational effectiveness while building the foundations for the next generation of AI-enabled services.  

Join us and help deliver a digital future that is trusted, resilient and innovative

If you have any specific questions on the role, please contact Ian Dickens, CIO

The University is committed to promoting diversity and equality of opportunity and aims to create a culture and environment where students and staff are treated fairly. The University is an equal opportunities and ‘disability confident’ employer. 

Staff have access to our highly competitive RoePlus benefits package ranging from sector leading family related leave, discounts at over 200 high street shops and brands, discounted IT hardware and software and a University’s Retirement Savings Group Pension Plan, a defined contribution scheme.

The closing date for completed applications is: Monday 21^st September 2026

It is expected that interviews will be held on Wednesday 14^th October 2026 (In Person)

You are encouraged to apply promptly, as we reserve the right to close the role and interview before the dates stated above.

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