Laboratory and Community Support Assistant

About the role

The Laboratory and Community Support Assistant will play a central role in strengthening daily operational excellence across the shared laboratories, facilities and communal areas used by the Imperial White City Incubator’s 26 early-stage ventures.

Based at Imperial’s White City campus, this position will work alongside the Lab Incubator Manager and Incubator team to enhance collaboration, deliver hands-on day to day operations and community events to Imperial College spinouts and Incubator members. The role is key to ensuring a safe, efficient, and well-maintained working environment across the ecosystem and may be called upon to support our other incubators (based at Leap ARC Motherlabs, Hammersmith and BaseOne, North Acton).

What you would be doing

The role is varied, with responsibilities including ensuring shared equipment is functioning properly, supporting lab waste management processes, liaising with suppliers, assisting with events and their setup, inducting new occupants, and leading tours of the facilities and organising community-focused activities and supporting VIP visits and events. The role includes administrative support alongside the other Incubator activities so you must be organised and able to manage your time whilst dealing with interruptions. A professional, friendly, and welcoming manner is essential, as the role involves interacting with people at all levels.

What we are looking for

You will be expected to:

• be educated to a minimum of A Level (or equivalent)
• have completed recognised safety training
• have proven experience working in a scientific / laboratory environment and experience of supporting start-ups and ecosystems is desirable but not essential.
• have proven experience in a busy office environment
• demonstrate how you have provided high quality customer service, responsive to customer needs and how you have confidently dealt with issues and complaints

What we can offer you

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity and part of the West Tech London ecosystem supporting some of the most entrepreneurial startups grow.
• Benefit from a sector-leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

Closing date: Sunday 20^th September

This is a full-time, fixed-term contract until 30^th April 2029.

If you require any further details about the role, please contact: Graham Hewson g.hewson@imperial.ac.uk

Available documents

Attached documents are available under links. 

• download: Employee Benefits Booklet - V2.2026.pdf
• download: Laboratory and Community Support Assistant - Job Description.pdf

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert before the stated closing date, should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.

About Imperial

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