Quality Enhancement Manager

About Birmingham City University

At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.

Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.

Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.

By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.

Role Summary

We are seeking a Quality Enhancement Manager to join our Quality Assurance & Enhancement team, supporting the delivery of high-quality services across the University.

In this role, you will Lead quality assurance and enhancement activity across a designated group of academic schools, providing expert advice on institutional regulations, quality standards and good practice. You will support continuous improvement in teaching, learning and assessment, while contributing to academic governance and ensuring effective engagement with internal and external quality assurance processes.

Key Responsibilities

• Act as the primary point of contact for designated academic schools on quality assurance and enhancement matters
• Provide expert advice on institutional regulations, curriculum design, assessment and good practice
• Support programme validation and review processes and provide governance support to key academic committees
• Monitor quality assurance and enhancement activity, using data and feedback to identify and recommend improvements

Essential Requirements

• Experience of working in a quality assurance or enhancement role in higher education, with a focus on compliance and continuous improvement
• Knowledge of institutional regulations, quality assurance frameworks and accreditation processes
• Experience advising academic staff on quality assurance, curriculum design, assessment practices and good pedagogical practice
• Strong academic governance, communication, organisational and analytical skills

Desirable Requirements

• Knowledge of sector trends and developments in quality assurance and enhancement, particularly within UK higher education
• Experience delivering training or workshops related to quality assurance or enhancement
• Ability to build effective relationships with academic staff and key stakeholders

Further Information

If you are excited by the opportunity to help shape the future of the Quality Assurance and Enhancement Department, we would love to hear from you.

For an informal discussion about the role, please contact Clare Portlock at Clare.Portlock@bcu.ac.uk

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