Assistant Merchandising & Online Shop Manager

Location: Ashmolean Museum, Beaumont Street, Oxford OX1 2PH

About the role

You will assist with the day-to-day running of the merchandising function and online shop, working closely with the Merchandising & Online Shop Manager to support sales, profit and excellent customer service. You will help maintain product and stock information on retail systems, generate repeat orders and routine reports, support stock takes and stock-room standards, and assist with online shop operations, fulfilment and customer enquiries. You will also deputise for the Merchandising & Online Shop Manager when required, and build effective working relationships with colleagues, suppliers and other key partners. 

This is a full-time, permanent post, working 36.5 hours per week (with occasional working on evenings, weekends and Bank Holidays). 

The role includes a moderate amount of physical activity, including picking, packing, lifting and moving stock. Due to operational demands, the role predominantly requires onsite working at the Museum, although up to one day per week working from home may be considered. 

About You

You will have demonstrable experience of merchandising and/or systems at assistant manager or supervisor level in a fast-paced environment, together with a passion for retail, achieving targets and supporting a small team. You will have excellent communication skills, advanced IT literacy including experience of retail systems, and the ability to multitask under pressure while maintaining strong attention to detail. You will also hold a full clean driving licence. Knowledge of trading compliance and health and safety, ecommerce and online fulfilment, or experience within museums, galleries, heritage or cultural organisations would be advantageous. 

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• Childcare services
• Family leave schemes
• Discounted bus travel and Season Ticket travel loans 

More information is available at https://www.ox.ac.uk/about/jobs/life-in-oxford 

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. 

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or to request any adjustments to support you through the application or interview process, please contact recruitment@glam.ox.ac.uk. 

How to apply

You will be required to upload your CV and supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. Both documents must be submitted to be considered. 

For any enquires relating to the role, please contact Claire Lane, Commercial Director (claire.lane@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team (recruitment@glam.ox.ac.uk). 

Only applications received online by 12.00 midday (BST) on Monday 5^th October 2026 can be considered. Interviews are expected to take place during the week commencing Monday 12^th October 2026.

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