Senior Programme Officer

About us 

The School of Education, Communication & Society (ECS) has been at the forefront of teacher education & education research for over 130 years. Today we are renowned for our teaching and research expertise in science and mathematics education; language, culture and communication; & public policy.

About the role 

We have an exciting opportunity for a Senior Programme Officer (Initial Teacher Training – ITT) to join the School of Education, Communication & Society at King’s College London. This is a specialist programme administration role supporting professionally regulated ITT provision & working closely with academic colleagues, students, schools and other external partners.

Reporting to the Senior Education Manager, the post holder will take responsibility for the day-to-day coordination & delivery of the ITT programmes across the annual programme cycle. This includes leading the administration of school placements and programme assessment, coordinating assessment boards, maintaining accurate student and programme data, supporting DfE reporting and regulatory requirements, and contributing to quality assurance and Ofsted inspection readiness.

They will also line manage a Programme Officer, providing clear direction, support and prioritisation to ensure the effective delivery of programme administration. 

The role requires the post holder to develop specialist knowledge of teacher education, professional and regulatory requirements and University processes. They will work autonomously to manage competing priorities and deadlines, resolve operational issues and identify opportunities to improve processes and the student experience. The post holder will build effective relationships with a wide range of stakeholders and use sound judgement to determine when issues can be resolved independently and when escalation is required.

This is a varied and fast-paced role, particularly at key points in the academic cycle and school year, and would suit someone who is organised, resilient and confident working independently.

This is a full-time post (35 hours per week), offered on an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills & experience: 

Essential criteria 

• Demonstrated experience of programme administration or coordination, preferably gained within a Higher Education, secondary school, or similarly complex professional education environment.  
• Excellent organisation & prioritisation skills, with the ability to manage competing priorities, meet deadlines and maintain effective performance during busy periods.  
• Excellent attention to detail and accuracy, with the ability to work confidently with complex numerical and student data, maintain accurate records and meet reporting and compliance requirements to tight deadlines. 
• Excellent communication and interpersonal skills, with the ability to build effective relationships & manage expectations with a wide range of stakeholders, including academic staff, students and external partners.  
• Proven ability to work autonomously, exercise sound judgement and take ownership of areas of responsibility, including identifying & resolving operational issues.  
• Experience of managing student enquiries, complaints and service issues, with the ability to respond appropriately, resolve straightforward issues & escalate more complex matters when required.  
• Excellent working knowledge of IT systems, such as Microsoft 365 & student records systems.  
• A positive, resilient and pragmatic approach, with the ability to adapt to changing priorities and work effectively in a fast-paced environment. 

Desirable criteria

• Degree level or equivalent qualification or experience. 
• Knowledge of the UK secondary education context and/or experience working with schools, teachers or other education-sector stakeholders. 
• Experience of working with professional, statutory or regulatory requirements, quality assurance processes or external regulatory bodies. 
• Commitment to ongoing professional development and willingness to develop relevant skills & knowledge. 
• Experience of using virtual learning environments.

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