Student Success Officer

Hours: 09:00-17:30 Monday to Friday (in person)

Application Deadline: Friday 9^th October, 09:00am

Post Start Date: TBC (asap)

Location: East India Docklands, London

We are seeking an enthusiastic and motivated individual to join our Academic Services team at ARU London (ARU-L). The role is to help us deliver The Team Around the ARU-L Student spheres of integration student retention model by providing advice and support to students on a wide range of issues which affect their experience at the university, and to signpost them to relevant support teams (e.g., student wellbeing, disability and inclusion, finance, employability, Students’ Union) when this is necessary. The Student Success Officer will therefore play a vital role in supporting the smooth operation of the Academic Services department at ARU-L.

This position is tailored for graduates with a 2:2 degree or higher and transferable skills, particularly those seeking a professional role in academic administration and student services. The role offers an opportunity to develop expertise in university administration, compliance, and student engagement while contributing to the effective management of academic processes.

The successful candidate will ideally have experience of delivering support and guidance for students, however the ability to treat people with kindness and compassion whilst working in a fast-paced environment is essential.

The principal responsibilities are as follows:

• Act as the first point of contact for student academic inquiries, offering guidance on university regulations, course requirements, and available student services.
• To provide timely and appropriate support and advice for students.
• Collaborate with the Director of Studies to manage key academic documentation such as timetables, progress reports, and official communications.
• To contribute to and being part of the ARU-L team.
• Ensure compliance with university policies, UK higher education regulations, and internal quality standards in all academic processes.
• Oversee the accuracy and confidentiality of student data, ensuring adherence to data protection laws.
• Prepare reports on student enrolment, retention, progression, and graduation, providing data-driven insights for decision-making within the department.
• Any other duties commensurate with the responsibilities and purpose of the post as outlined in the Job Description.

The personal attributes:

• Ability to work using a methodical, flexible, calm and sensitive way, adopting a values-driven approach at all times.
• Ability to appreciate the diversity of our student populations and their individual needs.
• Ability to work as part of a professional team.
• Ability to use initiative and support colleagues when responding to complex student situations.
• Ability to be innovative and use judgement to ensure the needs of students are met.
• Ability to reflect on situations and respond appropriately.
• Dependability, reliability and consistent ability to produce high quality, accurate work, requiring close attention to detail.

Please send your CV with two named referees and a covering letter by email via the ‘Apply’ button above (academicresourcing@london.aru.ac.uk) by the application deadline.

For informal queries please email: Laurie May, Director of Studies laurie.may@london.aru.ac.uk

Shortlisted candidates will be contacted by email and interviews will be held in person on Tuesday October 13^th 2026 (in person at East India Docklands campus).

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