Library Customer Services Assistant

Location: Leeds - Main Campus

Working time: 4 roles 40% FTE and 2 roles 20% FTE

Contract type: Ongoing

Four Part-time roles available  - working Saturday and Sunday 16:00-00:00, 14 hours per week, all year round, Grade 3, On-going

Two Part-time roles available - working Sunday 16:00-00:00, 7 hours per week, all year round, Grade 3, On-going

This roles will be based on the university campus.

You will be working as part of a team providing high-quality front-line support to the University’s staff and students, and to external customers across our libraries as required. Main duties include ensuring our Libraries are welcoming spaces for visitors as well as answering enquiries and assisting our customers in getting the most out of our spaces and services.

You'll have experience of working in a customer facing role with the ability to engage positively and proactively with customers. You'll also have excellent communication and interpersonal skills, be able to work well with others, and have great attention to detail.

Please note that due to Home Office visa requirements, this role may only be suitable for first-time Skilled Worker visa applicants if they are eligible for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa

What we offer in return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

Visit Your career at University of Leeds Libraries to find out about our values, culture and ambitions

To explore the post further or for any queries you may have, please contact:

Library HR

Email: LibraryCSManagers@leeds.ac.uk

Further details: Candidate Brief

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