Service Designer

This full-time post is available from 4th January 2027 on a permanent basis.

This role offers the opportunity for hybrid working – some time on campus and some from home.

The Digital team are currently looking for a Service Designer. The Service Designer will play a pivotal role in designing and delivering user-centred services by conducting research, creating service blueprints, and collaborating with multidisciplinary teams to prototype and improve services. This role ensures user needs remain central to service delivery while aligning with broader organisational goals and standards.

This role is ideal for someone passionate about improving user experiences and driving innovation through thoughtful service design.

About You
We’re really looking for…

• Experience in User-Centred Design: Strong capability in conducting user research, synthesizing findings, and creating personas, service blueprints, and user journeys.
• Prototyping and Testing: Proficiency in prototyping service concepts and iterating based on user feedback and data insights.
• Communication and Storytelling: Strong visual and verbal communication skills to convey complex service designs and influence stakeholders.
• Strategic Thinking: Capability to align service designs with organisational objectives and manage competing priorities.
• Agile Methodology: Experience working in agile environments, adapting to changing priorities, and leveraging agile tools.
• Accessibility and Inclusivity: Expertise in inclusive design, ensuring services meet diverse user needs and accessibility standards.
• Ability to break down barriers and build lasting relationships across the team and University.

Please ensure you read the Job Description and Person Specification (available on the university's website, accessed by the 'Apply' button) for full details of this role.

Apply via our university portal with your CV and short a cover note telling us how great you are and how your skills line up to what we’re looking for!

The closing date for applications is 27 October.

Further information
Please contact Joe Holland, J.Holland2@exeter.ac.uk.

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