Apprentice Campus Customer Support L2

About the Role
We are seeking to appoint a motivated and enthusiastic grade 3 Campus Customer Support Officer L2 Apprentice, to join our IT support team for 2 years apprenticeship programme.

The role requires strong customer service and communication skills, the ability to prioritise tasks and meet deadlines, and an interest in working with a wide range of hardware, software, and operating systems including Windows, Mac, and Linux. Applicants should demonstrate a willingness to learn, work both independently and as part of a team, and develop an understanding of IT service management processes within an ITIL-aligned organisation.

About You
The Successful applicant will be required to:

• Customer Service with Customer Satisfaction as the driver.
• Respond to and resolve customer IT requests and incidents.
• Diagnose and fix all desktop equipment from PCs, tablets, laptops, audio visual equipment, Apple Macs, Unix workstations, telephones, and other peripheral devices.
• Work in collaboration with trained staff and provide ITS support.
• Investigate and resolve queries.
• Learn role and support CCS support teams.
• Permanently based onsite and some travel might be required.
• Produce and review process documentation.
• Be flexible, approachable and willing to learn.

About the Department
IT Services department at the University encompasses a range of services including project management, infrastructure support, application development, technical assistance, research, and relationship/account management for both staff and students. The University acknowledges the importance of investing in IT to meet the expectations of its stakeholders and maintain success in the Higher Education sector.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Valuing Diversity & Committed to Equality

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