Student Progress Team Leader

About us
It’s an important time to join London South Bank University (LSBU) Group. Our new strategy, Connecting, is shaping the future of tertiary education for a global, technology-driven economy.

Comprising of LSBU, South Bank Colleges and South Bank Academies, we help learners achieve their potential and our mission is to challenge social and economic inequalities. Our bold vision supports talent and careers, driving impact for London and beyond.

Working for us - Turning passion into purpose

Our ambition is to create educational pathways that empower people of all backgrounds and talents to realise their aspirations, add to knowledge, and contribute their skills to society.

To achieve this, we need people with courage and imagination, those who share our vision and values; who bring ideas that enrich learning, research and innovation; collaborative people who love creating and spreading knowledge; brilliant people who seek growth and want to make a positive difference.

At LSBU Group, you’ll join a vibrant, purpose-led, people-centred and genuinely diverse culture. You’ll be trusted and recognised for your unique contribution as part of a great team, turning passion into purpose.

The role
The Student Progress Team Leader provides operational leadership for the Student Progress function, an exciting new team within Student Success, ensuring the delivery of high-quality, proactive support that enhances student success, retention and overall experience at LSBU. The postholder oversees the day-to-day work of Student Progress Advisers, supporting creative and solution-focused interventions for students at risk of disengaging from their studies and building strong relationships with academic and professional services colleagues.

A key part of the role is ensuring that staff are confident, well supported, and working effectively with specialist support services across the University. Working closely with the Student Progress and Advice Manager, the Team Leader will build a high-performing Student Progress team, developing consistent policy and practice, monitoring KPI and outcome data, identifying emerging trends, and implementing improvements that create positive outcomes for a diverse student community.

What you will bring

• Have experience of supporting students or service users with complex needs, including those experiencing emotional distress, and be able to build trusted, effective relationships.
• Have a proven ability to lead, supervise or mentor staff, supporting performance, workload management and consistent service delivery.
• Be skilled in developing engagement and intervention strategies that support positive outcomes for individuals from diverse backgrounds.
• Be confident working collaboratively across teams and services to offer joined-up support.
• Be able to use data and insight to identify trends, inform decision making and drive improvements in service delivery and student outcomes.

Benefits and How to Apply:
As a leading Higher Education Institution LSBU offers a competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working.

The person specification and applicant guidance are in the candidate pack; click “Apply”.

The closing date:18/10/2026 23.59pm.

Interview/assessment: w/c 2nd November.

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

We reserve the right to close the vacancy early, should we receive sufficient applications.

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